Privacy Policy – Ananthaya Travel

PRIVACY

This Privacy Policy explains how Ananthaya Travel collects, uses, shares, and protects your personal information when you visit our website, contact us with an enquiry, or book a tour with us. By using our website or engaging our services, you agree to the practices described in this policy.

Who We Are

Ananthaya Travel is a Sri Lanka-based tour operator arranging day tours, multi-day holiday packages, and tailor-made itineraries for domestic and international travellers. For the purposes of applicable data protection law, Ananthaya Travel is the data controller responsible for the personal information described in this policy.

Information We Collect

Information you provide to us

Contact details, including your name, email address, phone number, and postal address.
Passport and travel document details, where required for bookings, permits, or entry requirements.
Travel preferences, including dates, group size, interests, accommodation preferences, and budget.
Health, dietary, and mobility information you choose to share so we can plan your trip safely and comfortably.
Payment and billing information processed to confirm and settle bookings.
Correspondence, including emails, enquiry forms, and messages exchanged with our team.
Feedback and reviews you submit after travelling with us.

Information collected automatically

Technical data such as IP address, browser type, device information, and general location, collected when you browse our website.
Usage data, including pages viewed, links clicked, and time spent on our site, collected through cookies and similar technologies (see Section 5).

Information from third parties

Details shared by hotels, airlines, ground handlers, and activity operators involved in fulfilling your booking.
Information passed to us by a travel agent or third party who books on your behalf.

How We Use Your Information

To design, confirm, and administer your booking or itinerary.
To communicate with you about enquiries, bookings, itinerary changes, and travel updates.
To arrange accommodation, transport, guides, and activities with our network of partners.
To process payments and maintain accurate booking and financial records.
To provide support and respond to issues that arise before or during your trip.
To improve our website and the quality of the services we offer.
To send you offers, travel inspiration, or updates where you have consented to receive them.
To comply with legal, regulatory, and safety obligations.

How We Share Your Information

We do not sell your personal information. We share it only where necessary to deliver your trip or as required by law, including with:

Accommodation providers, drivers, guides, and activity operators involved in your itinerary.
Payment processors and financial institutions that facilitate booking payments.
Government authorities, immigration offices, or park authorities, where required for permits, tickets, or legal compliance.
Professional advisors, such as insurers or legal counsel, where necessary to protect our rights.
Service providers who support our operations, such as website hosting, email, and booking-management platforms, under confidentiality obligations.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. You can control or disable cookies through your browser settings; some parts of our website may not function as intended if cookies are disabled. Full details of the cookies we use and how to manage them are set out in our Cookie Policy below.

Data Security

We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining booking records and meeting legal and accounting obligations. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

International Transfers

As a Sri Lanka-based company working with international travellers and global partners, your information may be transferred to and processed in countries other than your own, including Sri Lanka. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

Your Rights

Depending on your location, you may have rights in relation to your personal information, which may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information, subject to legal and contractual retention requirements.
Object to or restrict certain uses of your information.
Withdraw consent for marketing communications at any time.
Request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details in Section 12.

Children's Privacy

Our services are intended for adults arranging travel, including travel for family groups. We do not knowingly collect personal information directly from children. Where a booking includes children, the accompanying adult is responsible for providing any necessary information on their behalf.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email:info@ananthayatravel.com
Phone: +94 74 268 4414
Address: Bus Stand Building 10, Wennappuwa, Sri Lanka.

Address

Bus Stand Building 10, Wennappuwa, Sri Lanka.

Contacts

+94 74 268 4414

info@ananthayatravel.com

www.ananthayatravel.com